It's a pandemic.
We find ourselves in a really unique time in human history. COVID-19 is affecting people the world over. It's a little bit crazy, and there's a lot of uncertainty. Businesses are being impacted dramatically, we're experiencing that ourselves. Coffee shops to accountants, and everyone in between. We don't need to regurgitate the facts and news stories, instead we're coming to this with a plan around how this will impact work, and how we can use our skills to help other businesses in this unprecedented time.
One thing we're already seeing is a turn to online to keep things moving along, especially as teams are needing to decentralise and work remotely. While this raises a lot of questions on exactly what businesses are supposed to do in times like this, there are definitely things we can do. We considered what we can do to help transition businesses to a new economic and communications context.
Website UI & UX
One key element businesses can do right now is to update their site and UX around this new business context. Are you communicating that you're still open? That you have a plan moving forward and what it means to continue operating for you, your team and your customers. We'll get to it shortly, but one thing our team has identified is the need to develop UX to encourage and facilitate online conferencing and scheduling. This communicates you're still there, and with a bit of creativity in the technology application, there's not much we can't do to help keep things moving.
Scheduling & Video Conferencing
Teams are decentralising, meetings are being cancelled, we're trying to find a comfy spot on the couch to make sure things get done. In this new environment, businesses can leverage a number of technologies to make sure teams can still work effectively, and meetings can still be had. Specifically, we're here to help people get set up on both scheduling and video conferencing tools, like Calendly and Zoom. Pairing these with an updated UI & UX will help customers connect safely and remotely.
We suggest that your organisation gets set up on these platforms. Allowing you to work effectively while we're hunkering down. Need help? We're happy to help.
Communications & Response Plans
Have you set expectations for your team and your clients? How often will you communicate? Will this affect current and future projects? What does this mean for payments? Do your contracts include Force Majeure? It's a good time to consider all of this now, letting people know what they can expect and where key information is stored.
We're being encouraged to ditch the office and take up work from the safety of the dining table. It might be good to consider your systems at the moment, and if they are effective for remote work. Do you have plans for check-ins as work moves forward. Are your passwords saved in a manager, or are they stuck on the machine at the office? How will this impact your project management? Are you planning around delays and changing scopes? How about if members of your team aren't available for a couple of weeks, this is especially important to consider when remote work isn't an option for your business.
There are a number of things we can do to keep small businesses going during this time. We're in this together, look after your neighbour.
We'll keep this updated.